I didn't get my subscription credits
complete
h
hchang xuxin
I joined 09/30 with a subscription of 1500 credits per month . I also received an initial bonus to begin with. During early to mid-December I used most of my credits to download images. However, at the one month point (2018.01), shouldn't the account have refreshed and given me my monthly 1500 credits?? I was away on vacation and have returned to see that it did not - I show only 15 credits on the account with the next refresh coming on 2018.02.24? Nothing more. Please advise?
MattePaint Support
complete
MattePaint Support
Sorry about this, we found a bug in our system which caused users with 0 credits to not be given their monthly allocation! The bug is now fixed so you should see correct number of credits in your account now.
I am going to send you a gift of 1500 credits for the hassle. The gift credits will never expire too! :)