Credits
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J
James Moore
I joined 11/30 with a subscription of 500 credits per month. I also received an initial bonus to begin with. During early to mid-December I used most of my credits to download images. However, at the one month point (December 30th), shouldn't the account have refreshed and given me my monthly 500 credits?? I was away on vacation and have returned to see that it did not - I show only 111 credits on the account with the next refresh coming on Jan 30th? I checked my downloads and show the 6 items I downloaded in early and mid-December. Nothing more. Please advise?
MattePaint Support
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MattePaint Support
Hey James! Sorry about that, we had a bug in our system which we addressed but I think we missed your account. We'll have a look into it and I'm going to set a reminder for us to check on your account at the end of the month again too.
I've fixed up your credits so you should have 611 credits now and I'm sending through a 250 credit-pack for you too :)
J
James Moore
MattePaint Support: many thanks for the response and support!!
MattePaint Support
You're welcome! :)
J
James Moore
MattePaint Support: Just a follow-up to the below. Again thanks for the quick reply . . .
According to the fix you posted below, I should have 861 credits on the account (my original 111, plus the monthly 500 . . . plus the additional 250 you added). When I logged in today, I see 1261 credits (an extra 400).
Not that I am complaining, but (since this is still Beta) I just wanted to make sure that that is what you intended or is it another bug.
Just checking (and being honest). Many thanks.
J
MattePaint Support
James Moore: Hey not a problem, thanks for reporting it, that was a PEBKAC (google it ;)) error on our part! :) You can keep the credits, thanks for letting us know.